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German Speaking Customer Service Representative

German Speaking Customer Service Representative

Job ID 
2018-63105
City 
Edinburgh
Country 
United Kingdom
Type 
Regular Full-Time
Advert Closing Date 
2/23/2018

More information about this job

Overview

CG12 Permanent German Speaking Customer Service Advisor – Financial Services

 

We provide international financial services and if that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people in many different countries across Europe!

 

We operate 24/7, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:

 

  • 40 hours contact – 24/7 service - flexible shifts
  • Night shift allowance
  • Perkz: employee benefits scheme that works with the best UK retailers
  • Learning and Development courses
  • Career opportunities within the account
  • Monthly incentive prizes that go up to £180 per month

 

What you need to do in return? Well…you need to effectively use your excellent customer service skills for our high profile cardholders; assist them with their card inquiries over the phone; advise them on procedure and give the best resolution. We work on a fast paced environment and flexibility matters.

 

If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:

 

Main Responsibilities include:

 

The main responsibility of this role will be to support Commercial cardholders within Europe by handling customer calls and emails.

 

The job holder will provide a single ‘window’ and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries. Using a Customer Service Application and Global Messaging System the job holder will liaise with teams in UK, India and staff onsite to facilitate the resolution of enquiries

 

This role will require flexibility over working hours and the job holder will be expected to cover shifts where the contact centre is working on a 24 x 7 basis, 365 days a year.

 

 

 

In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

 

    • Fluent in German and English.
    • Looking for a start date of March 5th 2018, but will conisider later dates
    • Previous experience in Customer Service, preferably in the financial industry
    • Computer literate: Word-processing, Excel, internet and general systems usage
    • Flexibility - Multicultural oriented
    • Ability to work under pressure and detail oriented
    • Strong interpersonal, communication and customer service skills
    • Initiative, ability to multitask and priorities
    • Interest in Financial matters
    • Experience in Cards business highly valued
    • Sense of urgency and responsibility required
    • Problem solving      
    • Conflict resolution  
    • Good level of comfort with computer applications and MS Office       
    • Ability to effectively prioritise time & manage work to deadlines
    • Take ownership of issues and liaise with the client and internal Operations to resolve
    • Ability to work in a pressured environment and multi-task is essential    
    • Must be proactive and prepared to investigate issues using own initiative with the minimum of information.           
    • Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative Display a high level of attention to detail

 

Offers will be subject to Disclosure Scotland, Sanction check and credit check