CG12 Permanent German Speaking Customer Service Advisor – Financial Services
We provide international financial services and if that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people in many different countries across Europe!
We operate 24/7, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:
What you need to do in return? Well…you need to effectively use your excellent customer service skills for our high profile cardholders; assist them with their card inquiries over the phone; advise them on procedure and give the best resolution. We work on a fast paced environment and flexibility matters.
If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:
Main Responsibilities include:
The main responsibility of this role will be to support Commercial cardholders within Europe by handling customer calls and emails.
The job holder will provide a single ‘window’ and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries. Using a Customer Service Application and Global Messaging System the job holder will liaise with teams in UK, India and staff onsite to facilitate the resolution of enquiries
This role will require flexibility over working hours and the job holder will be expected to cover shifts where the contact centre is working on a 24 x 7 basis, 365 days a year.
In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:
Offers will be subject to Disclosure Scotland, Sanction check and credit check