Communicator – Customer Services (UK + Danish)
Do you have a passion for delivering service excellence and interested in Gaming?
Are you an excellent communicator who understands the benefits of utilising key questioning techniques?
Would you like to work for a large Global Organisation?
If you can answer yes to the last three questions then look no further as we have the ideal vacancy for you!
About the job
We are currently recruiting for Communicators to work within a key account in our Customer Service Centre dealing with calls relating to products /services including: gaming consoles; handheld consoles; related peripherals, accessories and software and other computer entertainment approved hardware devices. The successful candidates will ideally have a background in customer service and complaint handling abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers.
What you will be doing
•Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries regarding gaming and entertainment systems/consoles. Resolving any customer complaints in a timely and efficient manner
•Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations.
•Ensuring that the information provided is clearly understood by the customer(s)
•Prompt and accurate completion of all administration activities to ensure full customer satisfaction
•Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.
•Full compliance with all legislative requirements •Take part in and identify self-development opportunities and training needs
•Contribute to team and process improvements.
What skills you will need
Excellent customer service skills
Complaint handling skills Proven track record of building and maintaining customer relationships
Positive and professional manner to be portrayed at all times
Excellent communication and influencing skills
Evidence of achievement against challenging goals and targets
What experience you will need
Fluency in English/Danish
Customer Service Experience essential
Excellent communication skills are essential
Meeting targets and accuracy, quality, volume and to agreed service level agreements
Knowledge of Gaming entertainment products and peripheral hardware and network
PC, web and social media literate is desirable
Telephony experience is desirable
Operational Hours: 08:30 – 20:30 Monday – Sunday (40 hours p/w). Candidates must be fully flexible around these hours.