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UK Customer Service Advisor

UK Customer Service Advisor

Job ID 
2018-63732
City 
Edinburgh
Country 
United Kingdom
Type 
Regular Full-Time
Advert Closing Date 
6/4/2018

More information about this job

Overview

CG15 ADC - Customer service Advisor

 

 

We provide international customer services for a company specialising in Diabetes Care who are dedicated to improving the health and lives of people with diabetes.

 

Ascensia Diabetes Care (ADC) is a global company dedicated to improving the health and lives of people with diabetes and their goal is to provide products and solutions that make a positive, daily difference for people with diabetes.

They create high quality solutions and precision tools that help patients manage their condition and take charge of their lives.

 

On a daily basis we deal with many different clients and if all that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people all across Europe!

 

The post holder will be expected to cover shifts anytime between 8am and 8pm, Monday to Friday. We offer a good benefit package as below:

  • 40 hours contact 
  • Perkz: employee benefits scheme that works with the best UK retailers
  • Learning and Development courses
  • Career opportunities within the account
  • Monthly incentives

What you need to do in return? Well…you need to effectively use your excellent customer service skills for customer; assist them with their inquiries over the phone or by email; advise them on products and give the best resolution. We work on a fast paced environment and flexibility matters.

 

If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:

 

Responsibilities and results:

 

  • To respond to all customers enquires within given timescales, efficiently and effectively.
  • To develop and maintain a full knowledge of client products and services.
  • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
  • To deal with all correspondence as requested/required.
  • Logging of all calls accurately and in line with procedure.
  • Responsible for maintaining and updating all administration.
  • To consult product manuals, to be able to advise customer of appropriate options / solutions.
  • To meet minimum monitoring criteria
  • To meet and exceed daily/weekly targets

 

 

Pre-recruitment experience, knowledge and skills required are:

 

  • Fluent in English
  • Experience of or aptitude for Customer Service.
  • Good organisational skills.
  • A minimum of 20 wpm on a keyboard.
  • A working knowledge of MS Word / Excel
  • Excellent communication skills and the ability to remain calm in all situations.
  • Ability to work on own initiative and under pressure in order to achieve deadlines.
  • ECDL qualification an advantage