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Italian Customer Service Advisor

Italian Customer Service Advisor

Job ID 
2018-63782
City 
Edinburgh
Country 
United Kingdom
Type 
Regular Full-Time
Advert Closing Date 
6/8/2018

More information about this job

Overview

Playstation

Italian Customer Service Advisor (Permanent, Full Time)

 

Do you have a passion for delivering service excellence?

 

Are you an excellent communicator who understands the benefits of utilising key questioning techniques?

 

Would you like to work for a large Global Organisation?

 

If you can answer yes to the last three questions then look no further as we have the ideal vacancy for you!

 

 

About the job

 

We are currently recruiting for Communicators to work within a key account in our Customer Service Centre dealing with calls relating to products /services including: home entertainment consoles; handheld consoles; related peripherals, accessories and software and other computer entertainment approved hardware devices. The successful candidates will ideally have a background in customer service and complaint handling abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers.

 

What you will be doing

 

  • Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries, resolving any customer complaints in a timely and efficient manner
  • Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations.
  • Ensuring that the information provided is clearly understood by the customer(s)
  • Prompt and accurate completion of all administration activities to ensure full customer satisfaction
  • Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.
  • Full compliance with all legislative requirements
  • Take part in and identify self-development opportunities and training needs
  • Contribute to team and process improvements.

 

What skills you will need

 

Excellent customer service skills

Complaint handling skills

Proven track record of building and maintaining customer relationships

Positive and professional manner to be portrayed at all times

Excellent communication and influencing skills

Evidence of achievement against challenging goals and targets

 

What experience you will need

 

Fluency in English and Italian

Customer Service Experience essential

Excellent communication skills are essential

Meeting targets and accuracy, quality, volume and to agreed service level agreements

Telephony experience is desirable

 

 

Working Hours

 

Operational Hours: 08:00 -22:00 Monday – Sunday (40 hours p/w). Candidates must be fully flexible around these hours.