SYKES

  • Spanish Customer Service Advisor

    Job ID
    2018-64596
    City
    Edinburgh
    Country
    United Kingdom
    Type
    Regular Full-Time
    Advert Closing Date
    10/4/2018
  • Overview

    Spanish Customer Service Advisor 

     

    We provide customer support services for many different clients and if that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people all across Europe!

    We operate between 8 am and 5 pm Monday to Friday and Saturday 9 am 3 pm.

    These times are always subject to change depending on business requirements, so this should be taken into consideration.

    We offer a good benefit package as below:

    • 40 hours contract
    • Perkz: employee benefits scheme that works with the best UK retailers
    • Learning and Development courses
    • Career opportunities within the account
    • Monthly incentive prizes

    What you need to do in return? Well…you need to effectively use your excellent customer service skills to provide friendly and knowledgeable product information to our end users, assist them with installation and user-related enquiries via phone and email and advise them on procedures to give the best resolution. We work on a fast paced environment where dedication and flexibility matters.

    If you feel you would like to be part of this team and you are ready to show your best talents, please read on:

     

    RESPONSIBILITIES AND END RESULTS:

    • To respond to all customer enquires within given timescales, efficiently and effectively.
    • To develop and maintain a full knowledge of client products and services.
    • To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
    • To deal with all correspondence as requested/required.
    • Logging of all calls accurately and in line with procedure.
    • Responsible for maintaining and updating all administration.
    • To consult product manuals, to be able to advise customer of appropriate options / solutions.
    • To meet minimum monitoring criteria
    • To meet and exceed daily/weekly targets

     

    Pre-recruitment experience, knowledge and skills required are:

    • Being fluent in English and Spanish.
    • Experience of or aptitude for Customer Service.
    • Good organisational skills.
    • A minimum of 20 wpm on a keyboard.
    • A working knowledge of MS Word / Excel
    • Excellent communication skills and the ability to remain calm in all situations.
    • Ability to work on own initiative and under pressure in order to achieve deadlines.
    • ECDL qualification an advantage

     

    We put the customer at the heart of everything we do and you will be trained to resolve calls by taking ownership of the request/problem and providing first touch resolution whenever possible.

    If you enjoy building great relationships with customers and can help make your team/department one of the best, this could be just the start of your career with us.

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