SYKES

  • Italian Speaking Customer Service Advisor

    Job ID
    2018-64598
    City
    Edinburgh
    Country
    United Kingdom
    Type
    Regular Full-Time
    Advert Closing Date
    10/4/2018
  • Overview

    Italian Speaking Customer Service Advisor

     

    We provide customer support services for many different clients and if that doesn’t sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people all across Europe!

    We operate between 8am and 05.30pm, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:

    • 40 hours contract
    • Perkz: employee benefits scheme that works with the best UK retailers
    • Learning and Development courses
    • Career opportunities within the account
    • Monthly incentive prizes

    What you need to do in return? Well…you need to effectively use your excellent customer service skills to provide friendly and knowledgeable product information to our end users, assist them with installation and user-related enquiries via phone and email and advise them on procedures to give the best resolution. We work on a fast paced environment where dedication and flexibility matters.

     

    If you feel you would like to be part of this team and you are ready to show your best talents, please read on:

     

    RESPONSIBILITIES AND END RESULTS

    • Dealing with queries via Fax, Email, Phone and Letters to the customers satisfaction
    • Ensuring that cases and calls are logged in accordance with the Data Quality guidelines
    • To complete required training and pass all verification tests.
    • To reach and maintain a level of product and procedure competence and customer service skills agreed with the Team Lead.

    Pre-recruitment experience, knowledge and skills required are:

    • A good knowledge of computers and operating systems
    • Previous trainer experience would be an advantage, or an interest to develop in the training field
    • Must be able to speak English fluently plus Italian
    • Previous experience of working in a Product Support and/or customer service environment would be a distinct advantage.
    • Experience of handling calls in a Call Centre environment would be an advantage
    • Must demonstrate strong troubleshooting capabilities.
    • Must be able to work under pressure and be flexible when required

     

     

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