SYKES

  • Customer Service Advisor

    Job ID
    2018-64602
    City
    Edinburgh
    Country
    United Kingdom
    Type
    Regular Full-Time
    Advert Closing Date
    10/5/2018
  • Overview

    SRG –Customer Service Advisor

     

    We are currently recruiting for a English speaking Customer Support agent to join our shared team. The successful candidate must also be fluent in spoken English.

     

    The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements.  

     

    Main duties and responsibilities include:

    • To respond to all client activities within given timescales, efficiently, effectively and accurately.
    • To develop and maintain a full knowledge of client processes and services.
    • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
    • Logging of all activities accurately and in line with procedure within client CRM tool.
    • Responsible for maintaining and updating all administration.
    • Participate in client led conference calls
    • To meet and exceed daily/weekly targets

    Role Requirements

     

    In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:

    • Fluent in English.
    • Commitment to a high level of accuracy
    • Excellent attention to detail.
    • Ability to work on own initiative and under pressure in order to achieve deadlines.
    • Good organizational skills.
    • A minimum of 20 wpm on a keyboard.
    • Proficient in the use of MS Excel
    • ECDL qualification an advantage

    Hours for this role are 40 per week; Monday to Sunday start 8:00 am 18:00 pm; however these times is always subject to change depending on business requirements, so this should be taken into consideration.

     

    As part of the recruitment process candidates must be able to demonstrate that they are eligible to work in the United Kingdom.

     

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